Refund and Cancellation Policy

Baasthan Stays follows a strict cancellation policy to support reliable reservation management and minimise losses associated with cancelled bookings. The applicable cancellation terms will be displayed or communicated before a reservation is confirmed. By completing a booking, the guest acknowledges those disclosed terms, subject to applicable law. This policy applies to reservations made directly with Baasthan Stays. Reservations made through an online travel agency or other booking platform may also be governed by the cancellation and refund terms displayed on that platform.

Unless a different cancellation policy was expressly disclosed and accepted at the time of booking, the following schedule applies: A. Cancellation seven or more calendar days before check-in: • The guest will receive a refund of 50% of the accommodation booking amount paid. B. Cancellation fewer than seven calendar days before check-in: • The booking is non-refundable under the standard strict policy, subject to applicable law and any expressly agreed exception. C. No-show: • If the guest does not arrive and has not cancelled in accordance with the applicable booking terms, the booking will ordinarily be treated as non-refundable. D. Early departure: • If a guest checks out before the confirmed departure date, unused nights are not ordinarily refundable under this strict policy, subject to applicable law and any specific written agreement. The cancellation deadline is calculated using the property's local time in Purnea, Bihar. The cancellation is considered received when it reaches the authorised booking channel and is acknowledged or recorded by that channel.

Where a refund is due, it will be calculated on the accommodation amount paid, after accounting for any expressly disclosed and lawful non-refundable components. Taxes, platform fees, payment-processing fees, or other charges will be treated in accordance with applicable law, the relevant provider's terms, and the amounts actually charged. No fee will be retained merely by labelling it non-refundable if doing so would violate applicable law or a mandatory consumer right.

Requests to change dates, shorten a stay, change room selection, or modify the number of occupants are subject to availability and management approval. A change may affect the price or cancellation terms. The revised terms and any additional charge will be communicated before the change is confirmed. A date-change request does not automatically cancel the original reservation. If a change cannot be accommodated, the original booking's cancellation terms continue to apply unless otherwise agreed.

If Baasthan Stays cancels a confirmed reservation and cannot offer an alternative that the guest voluntarily accepts, the guest will receive a refund of the amount paid for the affected accommodation booking. Where appropriate, we will also communicate available alternatives or other remedies required by applicable law. This provision does not limit any additional rights the guest may have under applicable consumer-protection law.

If the confirmed accommodation becomes unavailable due to an issue within our operational control, we will notify the guest promptly and explain the available options. Depending on the circumstances, options may include alternative accommodation accepted by the guest, a rescheduled stay, a proportionate refund, or a full refund where the booking cannot be fulfilled. Where a service failure materially affects the agreed accommodation, the guest's remedies will be assessed in accordance with the booking terms and applicable law.

Requests arising from medical emergencies, travel disruptions, natural disasters, government restrictions, or other exceptional circumstances may be reviewed individually. A discretionary exception is not guaranteed. Any exception will be communicated in writing. Mandatory statutory rights and remedies remain unaffected.

For reservations made through an online travel agency or another third-party platform: • The cancellation policy displayed at the time of booking will be reviewed alongside this policy. • Guests should submit cancellations and amendment requests through the booking platform where required. • Refund processing may be handled by the platform or payment provider. • Where the platform's applicable terms differ from this policy, the parties will follow the relevant contractual terms and applicable law. • Guests should retain their booking confirmation and cancellation reference.

Once a refund has been approved, Baasthan Stays will initiate it through the original payment method or the applicable booking platform, where supported. We aim to initiate approved refunds within 7–10 business days. The time taken for the amount to appear in the guest's account may depend on the bank, payment provider, or booking platform. If processing is delayed, guests may contact us for a status update.

Baasthan Stays does not charge a routine security deposit under its standard booking policy. This does not remove a guest's responsibility for substantiated property damage, missing items, or other lawful charges arising under the agreed booking terms. Any claim must be reasonably documented and handled in accordance with applicable law.

To request a cancellation, refund, or review, please provide: • Booking reference. • Name used for the reservation. • Check-in and check-out dates. • Date and channel through which the cancellation was submitted. • A brief description of the request. Contact: Baasthan Stays Email: stays@baasthan.com Phone: 99347 61153 Website: https://baasthan.com We will review the request and communicate the outcome and any applicable refund calculation.

Nothing in this policy excludes or restricts rights, refunds, compensation, or other remedies that cannot lawfully be excluded under Indian law, including applicable consumer-protection legislation.

We may update this policy from time to time. The cancellation terms applicable to an existing reservation will be determined by the terms disclosed and accepted when the booking was made, subject to applicable law.

Baasthan Estate Private Limited Operating as Baasthan Stays Purnea, Bihar, India Email: stays@baasthan.com Phone: 99347 61153 Website: https://baasthan.com