Terms and Conditions

These Terms and Conditions govern reservations, accommodation, and related services offered under the Baasthan Stays brand, operated by Baasthan Estate Private Limited (“Baasthan Stays”, “we”, “us” or “our”). By making a reservation, completing a booking, or occupying the property, the guest (“you” or “guest”) agrees to these Terms and Conditions, the House Rules, the Privacy Policy, the Identity Verification Notice, and the Refund Policy applicable to the booking. These terms are subject to applicable Indian law and the laws and regulations in force in Bihar.

Reservations may be made through our website, authorised booking platforms, telephone, email, or other channels expressly accepted by Baasthan Stays. A reservation is confirmed only after the applicable booking requirements have been completed and written confirmation has been issued. Guests must provide accurate contact details, occupancy information, arrival details, and any other information reasonably required to process the reservation. Rates, taxes, included amenities, room configuration, and cancellation conditions will be disclosed through the applicable booking channel before confirmation. Special requests, including early check-in, late check-out, additional bedding, and visitor access, are subject to approval and availability. A request is not guaranteed until confirmed by management. Reservations made through third-party booking platforms are also subject to the relevant platform's terms and applicable cancellation conditions.

The following maximum occupancy limits apply: • Individual room booking: Maximum of two guests per room. • Entire-property booking: Maximum of seven guests across the property. The occupancy limit includes all persons staying overnight, including children and infants, unless a different arrangement is expressly confirmed in writing and permitted by applicable safety requirements. Guests must disclose the correct number of occupants when booking. Unregistered occupants or occupancy beyond the confirmed limit require prior written approval. Approval cannot override applicable safety, licensing, or legal limits. Baasthan Stays may refuse accommodation to additional occupants where the approved occupancy limit would be exceeded.

• Standard check-in: 1:00 PM • Standard check-out: 11:00 AM Early check-in may be available subject to room readiness, availability, and prior approval. Guests should contact management in advance. Early check-in is not guaranteed merely because a request has been submitted. Late check-out requires prior approval and may attract an additional charge if the applicable fee has been disclosed and accepted before the extension. Unapproved late departures may affect subsequent reservations. Guests must complete the required registration and identity-verification formalities before being given access to the accommodation.

Booking charges and applicable taxes must be paid according to the payment terms shown at the time of reservation. Any additional charge must be communicated to the guest and supported by the applicable booking terms, an approved service request, or a demonstrable loss or expense where relevant. Baasthan Stays does not collect a routine security deposit under its standard booking policy. The absence of a security deposit does not remove a guest's responsibility for substantiated damage, missing property, or additional services expressly requested and accepted. Refunds and cancellation charges are governed by the Refund Policy and any more specific, clearly disclosed booking terms.

Guests must: • Provide accurate booking and identity information. • Comply with the House Rules and applicable laws. • Respect other occupants, neighbours, staff, and the surrounding community. • Use the accommodation, furniture, appliances, and facilities responsibly. • Report accidental damage, safety concerns, and maintenance issues promptly. • Avoid unlawful activity, unauthorised commercial use, and conduct that endangers people or property. • Leave the accommodation in a reasonable condition at check-out.

The House Rules form part of these Terms and Conditions. Alcohol and prohibited intoxicating substances are not permitted at the property in accordance with applicable Bihar law and our property rules. Narcotic drugs, illegal substances, unlawful activities, unauthorised parties, and disruptive behaviour are prohibited. Management may take reasonable and lawful steps to address a breach, including requiring the activity to stop, seeking assistance from the appropriate authorities, or terminating the stay where justified by the circumstances and applicable law.

Visitors are permitted only with prior approval from Baasthan Stays. Visitors may be required to provide identification and register their details where required by law or the property's verification procedures. Approval is subject to occupancy, safety, privacy, and applicable legal requirements. Visitor approval does not automatically permit overnight stays.

Guests are responsible for damage or loss caused by their negligence, wilful misconduct, or breach of these terms, except for ordinary wear and tear and issues for which they are not legally responsible. Where a claim arises, Baasthan Stays will provide a reasonable explanation and, where practicable, supporting evidence and an itemised assessment. Any recovery will be proportionate to the substantiated loss and permitted by law.

Guests must follow reasonable safety instructions and promptly report emergencies or hazards. We will make reasonable efforts to maintain the property and provide the confirmed services. Temporary interruptions caused by maintenance, utility outages, severe weather, emergencies, or circumstances beyond our reasonable control will be addressed as promptly as practicable. Where a significant service failure materially affects the booking, the guest may be entitled to an appropriate remedy under the booking terms or applicable law.

Cancellations, date changes, no-shows, early departures, and host-initiated cancellations are governed by our Refund Policy and the terms disclosed when the reservation was made. Guests should obtain written confirmation of any approved modification. Requests made through an OTA must also follow the platform's prescribed process. Nothing in these terms excludes a refund, compensation, or other remedy that is mandatory under applicable law.

Baasthan Stays will exercise reasonable care in operating the accommodation. To the extent permitted by law, we are not responsible for loss of personal belongings arising from circumstances outside our reasonable control or for losses caused by a guest's own unlawful conduct or negligence. Nothing in these terms excludes or limits liability for fraud, wilful misconduct, negligence where exclusion is prohibited, death or personal injury where the law prohibits exclusion, or any other liability that cannot lawfully be excluded. Guests should safeguard their valuables and report lost property promptly.

Personal information and identity details will be handled in accordance with the Privacy Policy, Identity Verification Notice, and applicable law. Guests must provide information reasonably necessary to complete lawful registration, verify occupancy, and administer the booking.

Where a serious or continuing breach occurs, Baasthan Stays may take proportionate action, including requesting that the guest cease the breach or leave the property, subject to applicable law and any necessary lawful procedure. Any cancellation, forfeiture, or refund resulting from termination will be assessed under the disclosed booking terms and applicable law. No provision authorises unlawful eviction, arbitrary penalties, or denial of mandatory consumer remedies.

Guests are encouraged to raise concerns promptly with management at stays@baasthan.com or 99347 61153 so that we can attempt to resolve them. These terms are governed by the laws of India and applicable laws in Bihar. Disputes will be handled by the competent forums or courts under applicable law. Nothing in this clause prevents a consumer from approaching a competent consumer commission or other statutory authority.

We may update these terms to reflect operational changes or changes in law. The version applicable to a confirmed reservation will be determined by the booking terms and applicable law. Material changes will not retrospectively remove rights already accrued to a guest.

Baasthan Stays Baasthan Estate Private Limited Purnea, Bihar, India Phone: 99347 61153 Email: stays@baasthan.com Website: https://baasthan.com